Apply Now
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision – To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today!
Job description
The DM(R&WO) is presently going through a transitional change where it is developing new processes to meet the demands of the business. If you are:
Looking for a challenge
Looking to join a team that supports self-development and embraces continuous improvement
A self-starter who has an eye for detail and can quickly analyse information
Flexible and supportive of colleagues
Main Responsibilities:
Admin support to Debt Management Recovery and Write-Offs
Assess new casework, action and issue standard letters
Manage the allocation of casework
Action write-off input within delegated authority
Build and maintain Debt Management business knowledge in accordance with Managing Public Money, JSPs, GDPR etc to provide advice to internal and external stakeholders within the remit of the grade
Mail duties
Collation of customer interaction stats for referral to HEO/SEO
General housekeeping for the team
Other ad hoc admin tasks within the scope of the grade
Remain up to date with all mandatory training
This post is advertised at 37 hours per week.
Person specification
What skills are we looking for?
Proficient in Office 365
Responsive and positive approach to change and to changing demands
Strong organisational skills
An ability to work to set timelines
Desirable but not essential as full training will be provided:
Debt Management Experience
Understanding of Military pay and allowances, Armed Forces
Pensions and Military Career Management
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
An environment with flexible working options Monday-Friday
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign’s birthday
Hybrid working where role permits
An opportunity to be considered for Reward and Recognition – £250-£5000 per year
Family-friendly policies including – parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
A Civil Service pension with an average employer contribution of 27%
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements:
Primary: Behaviour – Managing a Quality Service
In this instance the remaining elements will be tested at interview.
At the application stage you will be assessed against the following:
Behaviour – Leadership
Behaviour – Managing a Quality Service
Behaviour – Delivering at Pace
Behaviour – Working Together
At the interview stage you will be assessed against the following:
Behaviour – Leadership
Behaviour – Managing a Quality Service
Behaviour – Delivering at Pace
Behaviour – Working Together
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
1 – Behaviour – Managing a Quality Service
2 – Behaviour – Delivering at Pace
3 – Behaviour – Leadership
4 – Behaviour – Working Together
Priority order – Application
If candidate scores are still exact, the merit order will then be determined on the sift score in the following order:
1 – Behaviour – Managing a Quality Service
2 – Behaviour – Delivering at Pace
3 – Behaviour – Leadership
4 – Behaviour – Working Together
Application sifting to take place during August.
Interviews are currently taking place via the following method: Face to face
Interviews will be conducted week commencing: 29/08/2023
Disability Confident Scheme
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Laura McIntosh
- Email : laura.mcintosh102@mod.gov.uk
Recruitment team
- Email : DBS-EnhancedRecruitmentTeam@MOD.gov.uk
Further information
