SIAM & B2B Director

National Savings & Investments (NS&I) is one of the largest savings organisations in the UK with 24 million customers and more than £218 billion invested.  When people save money with us, they are lending money to the government. We also leverage this capability to provide B2B services to other government departments such as HMRC, HMT and MOJ. These include high profile services such as Childcare Service, Help To Save and Help to Buy.  Our values are at the heart of everything we do: we are secure; we are inspiring; we are straightforward; we are reassuringly human. Our ambition is to inspire a stronger savings culture and we believe everyone should have the opportunity to save confidently.

We are looking for a new System Integration and Management (SIAM) and B2B Director who will live the values of the organisation. You will join a business that has made significant progress on a long-term transformation to a multi-source model. This programme of change will take us into the next chapter, ensuring that we will have a strong, resilient infrastructure and a flexible and scalable operation that can continue to serve savers and the Government for generations.

Reporting into the CEO, our new SIAM and B2B Director will be responsible for shaping NS&I’s SIAM capability, and with the support of an external partner, building capability and capacity in-house. You will also lead the oversight of the current single source operational delivery and customer service and its transition to the multisource and SIAM model. You will also lead the B2B business, transitioning to a new supplier, preparing for its transformation to the new operating model and developing its future strategy.

This Director will act as a member of NS&I’s executive management team, and act as a member of NS&I’s board, contributing to debates and decision-making about the future direction of the business.

This is a demanding leadership role for a candidate with absolute integrity and a strong delivery focus. It requires an individual capable of operating comfortably at board level; influencing thinking and delivery across the business, across 3rd party suppliers and B2B Clients.

This role will require regular travel to London, if not based at this site. 

To be successful, you will need to bring substantial senior experience in management and leadership of Service Integration & Management. You will have proven experience of building a SIAM capability in an organisation and/or acting as the SIAM SME for an organisation in transformation. You must bring deep understanding of delivery through an outsourced delivery partner and experience of close working with and understanding of IT ops. Excellent relationship management skills with significant commercial experience are essential. To underpin your ability to have impact, you must bring excellent communication skills and leadership qualities.

​The profile and importance of this role is clear, we need a highly effective Director to work with the Board and executive team to ensure our ongoing transformation, current and future service delivery is underpinned by excellent business operational capabilities and customer service.

You will also have the opportunity be part of an organisation that is supporting the nation to save and fund the vital services we all use every day. You will be part of a greater purpose, using your skills to give something back.

NS&I is one of the largest savings organisations in the UK with 25 million customers and more than £207 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.

A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Some benefits of working at NS&I include: 

• Learning and development tailored to your role
• An environment with flexible hybrid working options
• 9 day fortnight scheme
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Generous annual leave – starting at 25 days, increasing to 30 days
• Performance related variable pay bonus
• Enhanced Maternity, paternity, adoption and shared parental leave.

Job contact :

• Name : Darra.Power-Mooney@gatenbysanderson.com
• Email : Darra.Power-Mooney@gatenbysanderson.com

Recruitment team

• Email : Darra.Power-Mooney@gatenbysanderson.com