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Job summary
Are you well organised?
Can you manage under pressure?
Have you considered a career in immigration and law?
Customer Services is a recently established capability, playing a key role within the Migration and Borders System. Customer Services has typically over 13m customers annually, with a workforce of over 14,000 across its legacy constituent business units including: Asylum & Human Rights, Visas and Citizenship (V&C), His Majestys Passport Office (HMPO), and the General Registrar Office (GRO). We take a customer-led approach to delivering services, whilst always maintaining robust security controls.
Appeals, Litigation and Administrative Review (part of Customer Operations Support Services within the Home Office) is responsible for dealing with all applications where an immigration appeal or legal challenge has been lodged. Litigation caseworkers work to assess the challenge against the facts of the case, relevant guidance, policy and caselaw to determine whether it is appropriate to defend the challenge.
Appeals, Litigation and Admin Review (ALAR) Directorate, consists of approximately 1500 staff with litigation teams operating out of 6 locations.
Everyone in ALAR plays a key role in contributing to the Home Offices overarching strategic objective of controlling immigration and building a safe, fair and prosperous United Kingdom.
For more information about working for the Home Office, please visit Home Office Careers website.
We have vacancies across the following teams:
Litigation Operations (Lit Ops) Teams (based across all locations)
Lit Ops is an exciting, challenging and rewarding place to work. We are responsible for managing pre-action protocol letters and judicial review challenges, often to tight legal deadlines. Some of the legal challenges we manage are complex, novel and politically sensitive and our handling is often in the public eye. This means you will often be working on cases which have the potential to change and shape the development of UK immigration law. You can expect some of your cases will have Ministerial interest and they may be featured in the national press.
Specialist Appeals and Litigation Team (SALT) (based across the Croydon, Solihull and Feltham teams)
The focus here will be on the handling of private law claims, in which the Secretary of State or officials acting on their behalf are said to have acted unlawfully and in which damages are claimed. Other teams within SALT present statutory appeals before judges of the Upper Tribunal and manage litigation in the Court of Appeal and the Supreme Court.
Job description
As a litigation caseworker in Lit Ops you will predominantly work on pre-action protocol work and managing judicial review challenges in the Upper Tribunal and High Court. You may also be involved in cases progressing to the Court of Appeal and Supreme Court.
Initially, you will develop expertise in a particular area of immigration perhaps around human rights or asylum and as you gain experience, there will be opportunities for you to take on a wider range of areas. With the support of colleagues, you will become skilled at spotting which decisions should be defended and which may need to be reconsidered and prioritising your work appropriately to ensure legal deadlines are met and quality is maintained.
You will respond to pre-action protocol correspondence as it arrives and be responsible for drafting clear responses setting out the Home Office position to the challenges, seeking input from operational decision makers as needed. If challenges proceed to judicial review, you will continue to work alongside operational decision makers, policy colleagues and other professionals to provide clear and timely instruction to government lawyers. Ultimately, you will be responsible for the management of the judicial review from the start to the end so will gain experience in litigation handling, preparing cases for court and managing conclusions.
The work in SALT follows a very similar pattern of pre-action correspondence through to formal claim and trial, though with the focus being on the lifecycle of money claims and settlements.
We are proud of the support we give our staff to develop both within their roles and in the wider organisation. The litigation caseworker role is a great springboard for an interesting career in the Civil Service and many of our litigation caseworkers progress on to other roles within ALAR, the Home Office and across the wider Civil Service.
Additionally, ALAR is committed to supporting staff with obtaining relevant professional qualifications. We have an innovative programme of support, which provides opportunities to qualify as a Fellow of the Chartered Institute of Legal Executives (CILEx) or as a solicitor. We currently have around 60 colleagues on the CILEx route and 5 on the solicitor route. We also have 18 colleagues about to commence a Legal Business Administration apprenticeship, which provides a stepping-stone to our other opportunities for people with little or no prior legal knowledge.
Responsibilities
The litigation caseworker role will involve:
- Assessing the challenges set out in pre-action protocol correspondence or judicial review claims against UK immigration legislation, policies and procedures and the decisions taken on immigration applications.
- Responding to pre-action protocol correspondence and referring to operational areas for action to remedy any original errors in the decision being challenged.
- Escalating policy or procedural issues arising from pre-action protocol correspondence, judicial review claims and private law damages claims.
- Liaising with and instructing, government lawyers to achieve an agreed course of action in managing litigation, including approving grounds of defence on behalf of Secretary of State for the Home Department.
- Supporting government lawyers and counsel on defending cases at the oral or substantive hearing stages, including securing witness statements when needed.
- Making decisions on when cases should be settled and working with stakeholders to secure financial authority where it is appropriate to do so, to ensure the best cost outcomes.
- Securing financial authority for the award of damages and instructing government lawyers on Part 36 offers in private law claims.
- Liaising and providing advice to decision makers and supporting them in learning lessons from legal challenges.
- Maintaining accurate records of activities/work completed.
Person specification
We are looking for candidates who are:
- Organised, who plan and are well prepared, who also seek to maximise time and productivity.
- Precise, detailed focused and ensure work is accurate and error free.
- Able to think ahead, to anticipate and avoid problems before they occur.
- Able to establish mutual respect and trust, building relationships with others internally and externally.
- Resilient, with an inner composure to recover quickly from setbacks and learn from them.
- Responsible, to take ownership for own decisions and be accountable for what has been delivered.
- Support others in leading change.
- Use their judgment and take a considered approach to situations and tasks when making decisions.
- Highly motivated and inspire others to move things along to achieve target goals.
Essential Criteria:
- An undergraduate bachelors degree, in any subject and / or recent experience of complex case working in a government litigation team, or in a government case working team with significant litigation experience.
- Ability to analyse complex information with a focus on identifying errors and irregularities.
- Good communication and customer service skills with a particular emphasis on excellent written/drafting skills.
- Ability to comply with set standards following guidance and procedures, in order to develop a strong working knowledge of immigration law.
- Experience or ability to make high quality decisions in a changing and time pressured environment.
Note: We will not be able to make a formal offer of employment without evidence of the degree award or demonstrable recent experience of complex case working in a government litigation team, or in a government case working team with significant litigation experience.
We dont expect you to have knowledge of immigration law we deliver a comprehensive induction and ongoing training to enable you to become a subject matter expert but an interest in immigration as well as experience in litigation may help you in hitting the ground running.
We are holding three one-hour live events to share some hints and tips with you. During these events, we will be giving an overview of the recruitment process and explaining how applications can best showcase evidence from their examples. The session will include: the Recruitment Process, Personal Statement, Blended Interview and a Question-and-Answer Session.
Existing caseworkers will also provide an insight into a typical day working for the Litigation team.
To attend any of the events you would be required to pre-register on Eventbrite, please see links below:
- Monday, 7 August 2023 11:00 – 12:00 BST Event 1
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Monday, 21 August 2023 17:00 – 18:00 BST Event 2
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Tuesday, 29 August 2023 13:00 – 14:00 BST Event 3
Qualifications
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words).
Further details around what this will entail are listed on the application form.
Your statement of suitability must be aligned to demonstrate how your skills and experience align to the five essential criteria of the role specified above.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links Statement
The sift will be held on the statement of suitability (personal statement).
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions, using all the behaviours listed in this job advert (preparation recommended).
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here
The Civil Service Strengths Dictionary will give you an idea of the strengths we look for in the Civil Service, although you will never be expected to demonstrate all of these for one job. Before the interview it would be helpful to reflect on what you feel are your personal strengths and preferred ways of working.
For the behaviour-based questions you will be asked to give examples to demonstrate the Making Effective Decisions and Managing a Quality Service behaviours.
When interviewed on your behaviour examples, it is helpful to use the STAR method to framework your answer:
- The specific Situation you were in
- The Task you had to complete
- The Action you took and
- The outcome/Result
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links Behaviours
Sift and Interview dates
Sift is expected to take place week commencing 11th September 2023.
Interviews are expected to take place week commencing 2nd October 2023.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Due to time constraints, we may not be able to offer alternative interview date(s).
The interview will be via a pre-recorded interview using Launchpad (virtual Interview).
Please note – A full explanation of how the Launchpad interview will take place will be provided to you. If you are invited for interview, you will be required to have access to
- A laptop (personal or work) with a working webcam
- Good Internet access
You will receive a link to complete a video interview and we will be asking you to video record your responses to pre-recorded questions. You will have 5 days to complete your interview once you receive the invite.
Although we would appreciate your co-operation submitting within the 5 days, we will try to exercise flexibility in offering you an alternative date/extension.
Successful candidates will be required to attend an appointment to conduct ID checks before pre-employment checks will begin.
Further Information
Please note that you will be required to show and upload photo identification (e.g., current passport/driving licence) at the end of your virtual interview recording, so please have this ready.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
Candidates who are successful at Interview will be placed in order of merit and provisional job offers will be made in strict merit order. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.
A location-based reserve list of successful candidates will be kept for a period of 12 months. Should another similar role become available within that period you may be offered this position.
NOTE FOR CANDIDATES: Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e., outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Hybrid working:
Hybrid working enables employees to work partly in their workplace(s) and partly at home. A hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamHMPOandUKVI@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
