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About the job
Job summary
ONR is not a Civil Service department, however, we are an arms length body of Department of Work and Pensions.
The Office for Nuclear Regulation (ONR) is responsible for the regulation of nuclear safety and security across the UK. Our mission is to provide efficient and effective regulation of the nuclear industry, holding it to account on behalf of the public.
As part of its 2025 strategy ONR is committed to being a modern and transparent regulator, delivering trusted outcomes and value. We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information.
Job description
Principal Responsibilities
- Manage and monitor service desk Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and overall performance
- Manage ONRs IT Service Management toolset, associated assets and permissions
- Identify emerging issues, incident trending, problems and manages through to resolution
- To support and demonstrate continuous IT service improvement whilst maintaining a service-first approach.
- To provide first and second line technical support to ONR for hardware, software, audio-visual and telephony equipment,
- To help produce and maintain IT statistics, stakeholder reporting, preventative maintenance checklists and other relevant technical documentation where necessary
- To assist with the upkeep of the ONR configuration management database and management of associated assets.
- Ensure consistent and preventative housekeeping checks are in place and associated records are maintained
- Ensure personal knowledge and exposure to service desk tools and techniques remains up to date, appropriate and relevant
Person specification
ONR is committed to being an inclusive employer and we welcome and encourage applications from all applicants. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free. For example, providing job descriptions in alternative formats, and providing communication support and accessible venues. If you would like to discuss how we can support you, please contact (ONR.Human-Resources@onr.gov.uk/ or 0203 028 0133 / 0203 028 0120) who will be able to provide further information and discuss any reasonable adjustments you may need during the recruitment process. We will offer an interview to disabled people who meet the minimum criteria for the role. Applicants also have the choice to opt into our Guaranteed Interview Scheme when completing their application where we will offer an interview to disabled people who meet the minimum criteria for the role.
ONR recognises it has a role to play in helping those leaving the Armed Forces (veterans) and have introduced a Guaranteed Interview Scheme for veterans. This is part of a Government initiative known as the Great Place to Work for veterans. Veterans are officially defined as anyone who has served for at least one day in His Majestys Armed Forces (Regular or Reserve). All veterans who meet the minimum critera for a role will be invited to interview and they have the choice to opt into this scheme when completing their application. To be eligible to apply for roles under the initiative, veterans must meet certain eligibility criteria below;
- have served for at least one year in His Majesty’s Armed Forces (as a Regular or Reserve)
- be in transition from, or ceased to be a member of, His Majestys Armed Forces; and
- not already be employed by ONR
Essential Qualifications
ITIL Foundation V4 or equivalent
Microsoft Azure Fundamentals (AZ-900) or equivalent
Skills/Job Related Expertise
- Experience of IT incident management, escalation, reporting, request fulfilment and resolution
- Experience of managing an IT Service Desk toolset
- Fundamental understanding and experience of interacting and creating ITIL processes such as change management, problem management, asset and configuration management
- Ability to identify and contribute towards change and problem management forums
- Proven ability in continuously improving IT services, both proactively and reactively.
- Excellent communication and interpersonal skills
- Strong customer service awareness focus
- Makes customer-oriented decisions
Benefits
An annual leave allowance of 25 plus 8 days public holiday. There is also an entitlement to 1 privilege day. Your annual leave allowance will increase by 1 day each year up to a maximum of 30 days.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A civil service pension
Things you need to know
Selection process details
Please submit your application through the recruitment portal on the ONR website directly by clicking onto the link above apply at advertisers site where you can also download full job description.
For more information about this vacancy please contact:
E – Adrian.davies@onr.gov.uk
How To apply
Please submit your application through the recruitment portal.
The closing date for receipt of applications is 21st August 2023 at 23:45
Your application should include:
- CV to include a full record of your education and professional qualifications and a full employment history
- A suitability statement highlighting the essential skills and experience (please provide specific evidence/examples where possible up to a maximum of 350 words relating to each essential criteria) you will be prompted to copy and paste your statement into our online portal
- If you have any experience under desirable skills and experience, please also highlight these within your statement
Throughout our selection process, we will make decisions about your capability to do the job, based on evidence you provide against the essential criteria for the role which are detailed on the job description, if you are shortlisted you will be invited to a technical and competency-based interview. We will offer an interview to disabled people who meet the minimum criteria for the role.
Please note – if whilst completing your application, you use special characters such as (; - _ *) within your examples, Hireserve will convert these characters into symbols. We are currently unable to change this.
Whilst these examples will appear on your application, this will not prevent it from being reviewed at the shortlisting stage.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
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Contact point for applicants
Job contact :
- Name : Adrian Davies
- Email : Adrian.Davies@onr.gov.uk
- Telephone : 07767185170
Recruitment team
- Email : ONR.Human-Resources@onr.gov.uk
Further information
