ARC Adviser

Are you an excellent communicator who enjoys helping others?

Do you love working as part of a team, bringing an enthusiastic approach every day?

Would you like to make a difference to children and learners lives across England?

If so, then we’d love to hear from you!

This is an exciting opportunity for hardworking individuals to join our Application, Regulatory and Contact (ARC) team. Located in Piccadilly Gate, Manchester, your role as an ARC advisor will be to answer inbound customer queries and process childcare applications and administrative tasks providing our contacts with first time resolution and outstanding service with every interaction.  The role does not involve any sales or cold calling. 

You will play a pivotal role in being part of a supportive and welcoming team environment, with safeguarding children the heart of everything we do You will be coached to develop innovative customer service skills and techniques, combined with a requirement to utilise a range of multi-channel services in a fast-paced environment. It is crucial that you are confident using IT systems, as you will need to navigate multiple systems on dual screens whilst answering customer queries. You will be the first point of contact for providing guidance and support to our childcare providers and to members of the public.

To join us, we are looking for hardworking and resilient team players who are enthusiastic and genuinely want to make a positive difference to children’s lives. Full training will be provided. 

This is an six week rolling recruitment campaign, which means that candidates will be sifted and interviewed in tranches whilst the advertisement is live. 

The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the C1 APT grade as required.    

• To complete all work in an organised effective manner to a high standard, making decisions within well-defined procedures and in accordance to legislation.
• To provide a high quality service to internal and external customers, responding appropriately and effectively to queries and complaints
• To meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
• To understand and complete a number of processes in accordance with guidance and frameworks.
• To use a number of Information Systems to access, inform, complete and record work accurately.
• To consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.

Please refer to this link for further information.

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We’ll assess you against these technical skills during the selection process:

• Experience of working in a high volume customer service or administration environment working to targets and objectives.
• Good written and verbal skills to ensure high quality service to internal and external customers, responding effectively to all enquires and complaints to ensure a high quality customer experience.
• Ability to work under pressure and to tight deadlines, managing a range of different tasks.

Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and access to counselling and advisory services.

Any move to Ofsted from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Job contact :

• Name : Jobs
• Email : jobs@ofsted.gov.uk

Recruitment team

• Email : jobs@ofsted.gov.uk