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About the job
Job summary
The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.
We would particularly welcome applications from people who are currently under-represented within the Home Office at this grade,
We have a number of varied, challenging and stimulating roles, working in a fast-paced, dynamic environment within the Illegal Migration Operations Command.
The IMOC HQ will be focused in the coming months on the operationalisation of the new Illegal Migration Act (IMA). This is a top priority, which is being led through twice weekly PM committee and will fundamentally alter the way in which the Government tackles illegal migration.
Our work is one of the PMs top 5 priorities and we will be reporting directly to the Home Secretary and PUS on progress. It is a fast-paced working environment, cross-cutting and reaches across several government departments.
The team are co-ordinating the most pressing issues for Ministers and Senior Officials. Examples of current initiatives and interventions that the team are driving forward at pace include:
- Increasing returns to meet the PMs commitment of tackling the small boats crisis.
- Upstream interventions and use of strategic communications and messaging to disrupt and deter future ALB small boat crossings.
Job description
The Flow Management Ops Lead role will lead a newly formed team that has been established to run the Home Offices Flow Management capability for the Illegal Migration Act.
This capability has been established to regulate the flow of individuals through the entire BF / IE / CS / IMOC HQ system maximising available capacity and thereby maximising the impact of the Act.
The capability will allow the Home Office to balance resources, avoid bottlenecks and reduce demand failure in real time at key points within the process by making prioritisation decisions. This role will therefore also support the Home Offices requirement to meet the very specific timeframes stipulated in the IMA, including for persons who are in detention.
The Flow Management Ops Lead will report directly to the Head of Downstream Operations (G6). The Ops Lead role will be responsible for managing a team of eight individuals, comprised of four FMT Coordinator roles and four FMT Operational Liaison roles. The responsibilities of those roles are as follows:
FMT Coordinator responsible for analysing recent system performance, reviewing real-time demand and capacity MI in the system and making prioritisation decision making for process areas.
FMT Operational Liaison responsible for briefing encounter channel leads on future day detention target for their channel escalating operational issues arising at key prioritisation points and investigating operational questions raised by the reporting.
Due to the nature of the post this position is only open to full-time members of staff.
Some travel will be required. Travel and subsistence costs will be reimbursed in line with standard Home Office policy.
Hybrid Working
Hybrid working enables employees to work partly in their workplace(s) and partly at home. A hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
Person specification
We are looking for a highly organised and enthusiastic candidate with excellent communication skills. These are stretching roles that offer strong potential for career development and is suitable for someone who enjoys fast paced work.
You can expect a mix of fast paced policy work in response to urgent demands for advice from Ministers, working closely with operational colleagues and engagement with stakeholders within and outside government.
You can also expect attention from Ministers and senior officials, both from within the Home Office and external bodies. The role provides an opportunity to work at the forefront of policy delivery in a high-profile and politically sensitive environment.
The key responsibilities of the FMT Ops Lead role are as follows:
- Approving key FMT prioritisation decisions in line with the Flow Management Delegation of Authority (DoA) and principles of the National Decision Making (NDM) model.
- Making dynamic risk assessments around the implications of prioritisation decisions on the end-to-end relocation service model.
- Escalating prioritisation decisions to senior staff where necessary.
- Reviewing reports relating to the performance of the end-to-end relocation service model and overseeing its performance in real-time through other performance management mechanisms.
- Briefing senior staff on the performance of the system.
- Making strategic recommendations to other parts of the HO based on system performance.
- Engaging with Corporate enablers to make any required changes to the system.
- Escalating issues identified with the performance of the system to appropriate stakeholders and enablers where required.
- Defining ways of working within the FM team and establishing an operating model.
- Rostering staff and allocating workload within the FM team.
Essential criteria
- An ability to manage an analytical and caseflow / workflow management team.
- An ability to allocate workload and deploy team members on a proportional basis.
- Comfort in advising and briefing Director level staff, both within the IMOC HQ and across the Home Office.
- Operational experience from at least one operational area related to the end-to-end system.
- Experience or intent to understand the dynamics of the end-to-end system and to optimise the performance of it.
Desirable criteria
A demonstrable passion for delivery with the following skills, or strong experience in the following areas, is desirable:
- Comfort in interpreting diverse and complex data sets.
- Operational experience from more than one operational area related to the end-to-end system.
- Experience in an operational liaison role engaging with multiple stakeholders.
Behaviours
We’ll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- a CV detailing job history
- a statement of suitability (maximum 1000 words)
- provide evidence of the behaviour Managing a Quality Service (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
The sift will be held on the lead behaviour Managing a Quality Service and the statement of suitability. The CV will not be scored.
However, if a large number of applications are received, an initial sift will be conducted on the Statement of Suitability. Candidates who pass the initial sift will then be progressed to a full sift which will include the lead behaviour.
If you are successful at sift stage, you will be invited to an interview which will be behaviour-based questions.
Sift and interview dates
Sift is expected to take place from 22nd November 2023.
Interviews are expected to take place week commencing 11th December 2023.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
If you are currently an agency member of staff or a contractor working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the interview stage.
Visa sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
