Director, Customer Relationships & Strategy

Hanslope, South East England, MK19 7BH

Your skillset is unique. Strategic thinking, stakeholder management, and commercial frameworks – you’ve got experience of it all. You’re the perfect fit to play a pivotal role in our partnership with the FCDO and in setting our future strategic direction. You will have had similar roles before, but at FCDO Services you will also be contributing to protecting the nation’s interests at home and overseas.

As a part of the Foreign, Commonwealth and Development Office and as a Trading Fund, FCDO Services is a trusted partner for government customers worldwide. We work on a huge range of projects, from constructing government buildings to earthquake-proofing embassies. 

Use your experience to help shape our future

An integral part of the FCDO Services’ Executive team, you’ll lead on developing our organisational strategy and commercial arrangements. You’ll build strong relationships – working with customers to enhance our performance. You will also work collaboratively internally, to integrate and challenge in developing our organisation for the future. 

A key component of the role will be keeping FCDO Services competitive – making sure customers trust us to provide the best solutions for their needs. You’ll work closely with internal stakeholders, creating first-class end-to-end services. Externally, our partners are representing the UK around the world. You’ll work with them to ensure FCDO Services supports the needs of the Foreign Secretary and the UK government’s global interests.

A commercial role that’s hugely varied

Engaging and influencing at the most senior levels is essential and you’ve got the communication skills to get it done. It’s your ability to work with others, to build those vital relationships while being a great team player, which will help us to achieve our goals. Blending your excellent commercial skills with a public sector mission, you’ll be the catalyst for excellence – and that’s critical.  

It calls for a real mix of skills, including strategic thinking, stakeholder management and commercial acumen, while your leadership qualities will be second to none. You’ll lead a team of experts in strategic planning, commercial, market and customer insights, bid and account management. Under your guidance, they’ll focus on stakeholder management, future business growth and meeting revenue and performance targets.

We invest in our people – so you’ll have access to training and other development opportunities to help grow your career with us. Above all else, we can offer you an exciting opportunity with impact.  

FCDO Services are regulated by the Civil Service Commission.

Please see candidate pack attached to the vacancy.

 Alpha. This is a defined benefit occupational pension scheme.  As your employer we also make a substantial contribution.

•    Partnership pension account. This is a stakeholder pension with a contribution from us. How much we pay is based on your age. We pay this regardless of whether you choose to contribute anything. You do not have to contribute but, if you do, we will also match your contributions up to 3% of your pensionable earnings. The contributions are in addition to the age-related employer contribution mentioned above.

•    A leave allowance of 25 days per annum 

•    9 days per annum public and privilege days

The Civil Service pension arrangements form an important part of the pay and reward package we offer our employees.  If you join the pension arrangements we will contribute a significant amount of money to your pension. Further information regarding both pension options can be found at the following link http://www.civilservice.gov.uk/pensions

This role has a minimum assignment duration of 4 years. An assignment duration
is the period of time a Senior Civil Servant is expected to remain in the same post to enable them
to deliver on the agreed key business outcomes. The assignment duration also supports your career through
building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above.
This will not result in a contractual change to your terms and conditions.
Please note this is an expectation only, it is not something which is written into your terms and
conditions or indeed which the employing organisation or you are bound by. It will depend on your
personal circumstances at a particular time and business needs, for example, would not preclude any
absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you
to confirm you agree to the assignment duration set out above.

Successful candidates will be expected to have a medical.

Open to UK nationals only.

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Job contact :

• Name : Melissa Scott
• Email : fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : fcdoservices.recruitment@fcdo.gov.uk