Defence Digital – Programme Support

Would you like to use your IT knowledge, skills or technical qualifications to make a difference and help our customers deliver Defence operations, military capability and support?

Would you like to gain a recognised qualification through fully supported training and development?

We are Defence Digital (DD), part of Strategic Command, fulfilling an important role in the age of information warfare within the Ministry of Defence (MOD). We provide digital and technology services to our Armed Forces, ensuring they can operate securely via various communication means including radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we’re aiming to make our Armed Forces some of the most technologically advanced in the world.

If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us!

This position is advertised at 37 hours per week. 

This role sits in the Complex Delivery team, within the MOD’s Defence Digital organisation, and is responsible for supporting the Site Co-ordination Installation Design Authority (SCIDA) in the delivery of its outputs. The SCIDA function is responsible for the assurance of the MoD ICT infrastructure. 

Work as part of a team to manage the Defence Digital SCIDA front door, responding to queries and managing the allocation of resource for SCIDA requests. As the first point of contact for customers to SCIDA, respond professionally and positively to requests. 

Enable effective SCIDA direction by compiling, verifying, and analysing management information (MI) in relation to SCIDA and associated projects in the format of reports and spreadsheets. 

Working alongside SCIDA colleagues maintain the SCIDA portal. Routinely review the portal to ensure available information is still current. 

Joining Defence Digital enables you to take advantage of our excellent benefits package, including flexible working, discount schemes, a generous leave allowance and a market-leading Civil Service pension.

Responsibilities include: 

• Establishing long term relationships with internal and external stakeholders. 
• Responsible for ensuring timely response to SCIDA front door queries. 
• Create and maintain SCIDA management information through a variety of software including Excel. 
• Assist in the scheduling of tasks to SCIDA engineers, prioritising based on importance and deadlines. 
• Provide support to the SCIDA project manager in the form of stakeholder management and assisting on the scheduling of tasking.

If you have the following skills and experience, we would love to hear from you!

• Ability to engage and communicate with a range of colleagues and customers from a variety of functions.
• Experience of supporting the delivery of a service/project or programme.
• Proficient in the use of Microsoft Office Software, including the use of spreadsheets and management of emails.
• The ability to work both as part of a team and individually as and when required.
• Flexible in approach with the skill to deliver multiple objectives simultaneously and prioritise where necessary.

Dependent on the business need, there may be a requirement to travel to meetings within the UK, including possible overnight stays (or potentially occasional overseas visits).

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this).  If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions
• Working Together
• Delivering at Pace

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Family Friendly – Parental and Adoption Leave.
• A wide range of discounts – Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
• 5 days per year Learning & Development.
• In year rewards and ‘thank you’ schemes.
• Flexible working.
• Generous leave allocations.
• Please see Benefits Leaflet or follow this link Discover my benefits for more detail. 

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities.  Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. 

Equality and Diversity

Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

The post does not offer relocation expenses. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Please Note: Expenses incurred for travel to interviews will not be reimbursed. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.  

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. 

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.  

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

Job contact :

• Name : Defence Digital Talent Acquisition Team
• Email : ukstratcomdd-hr-talentacqdel@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk