Business Support Officer

The Business Support Officer (BSO) provides a business support functionality to the Parliamentary Security Department (PSD) to deliver its strategic objectives. The BSO role is part of the wider business support function providing administrative support to all PSD business areas. As such, flexibility in the role is key in order to meet the ever-changing needs of the business. The post holder may be required to undertake a variety of tasks in support of different business areas and their designated business area(s) may change, at short notice, subject to business needs.

Some of the responsibilities for this role include:

• Proactive diary management for designated work area(s) and other managers as required;
• High quality administrative support, organising and managing the administration of meetings, including booking rooms, printing papers, taking accurate minutes to produce a written record, and distributing the minutes, with awareness of information security and FOI implications;
• Support operational and administrative projects as required across the team;
• Support team in following up enquiries and answering queries generated by clients, reviewing information and data and identifying any errors and omissions;

You will be a motivated and organised individual, who can work well in a pressurised environment. You will be comfortable working with a wide range of colleagues at all levels, confident in responding to queries from senior stakeholders,

To be successfully in this role you will demonstrate the following skills and experience:

• Experience of delivering comprehensive administrative support within a busy team utilising Office 365 tools (SharePoint, Word, Excel and Outlook, OneNote) demonstrating excellent organisational skills and the ability to plan, prioritise and monitor tasks in a systematic way and an ability to and quickly learn new IT skills as needed.
• Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. Ability to build inclusive and effective relationships with a diverse group of colleagues and gaining the confidence of others.
• Understanding of the need to maintain strict confidentiality of sensitive information and the ability to exercise judgment and discretion, including the demonstration of political sensitivity.
• Ability to share information clearly and concisely through excellent oral and written communication skills with the ability to deliver when under pressure, while maintaining a focus on detail to ensure the accuracy of documentation.
• Ability to take decisions based upon own experience or knowledge. Judgement to decide when it is more appropriate to seek advice from senior colleagues.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

• Name : The Resourcing Team
• Email : recruitment@parliament.uk

Recruitment team

• Email : recruitment@parliament.uk