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About the job
Job summary
Please note: This role is currently located in Coventry. In summer 2024, we plan to relocate our Coventry office to 3 Arena Central, Birmingham, B1 2AX.
Working in the Chief Customer Officer Directorate, in Help to Buy, the Senior Manager of Supplier Performance and Relationships will be responsible for the overall customer service delivered by c150fte within the third-party Mortgage Administrator, ensuring Help to Buy borrowers receive a best-in-class Government service.
Job description
You will work with the third party to develop a robust service, excellence culture and will use customer insight and performance data to continuously improve the customer journey, minimise operational and regulatory risk and drive value for money.
A strong supplier relationship background will enable the post holder to act as a conduit to improve the overall operational interface between HE and the third party. We are looking for someone dynamic and able to work flexibly and autonomously within a fast-paced environment, juggling priorities and delivering to tight deadlines.
Person specification
Whilst the day job is to deliver first class customer service to our stakeholders, you will be used to “spinning several plates” at once and will always be looking for ways to improve and innovate. We need someone passionate about customer service, who is comfortable line managing and is very much data driven.
Delivering on a mission as bold as ours isnt always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an Help to Buy team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.
If this sounds like you, we would love to hear from you via our application process.
Benefits
Holiday – Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly – At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing – We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development – At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Things you need to know
Selection process details
Things you need to know
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Name: Recruitment Team
Email: recruitmentinfo@homesengland.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : The Resourcing Team
- Email : Recruitmentinfo@homesengland.gov.uk
Recruitment team
- Email : Recruitmentinfo@homesengland.gov.uk
