Registration Inspector – Registration Operations

East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, West Midlands (England), Yorkshire and the Humber

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind?  For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities.  We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.  We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement.  If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

We want responsible individuals who can act as the pivotal link between CQC and provider applicants, assessing applications for first time registration as well as applications to vary existing registrations. You will have the proven ability to use intelligence and evidence to make judgements by carefully collating, examining and analysing all the supporting information you put forward.

Registration is the first step of being registered to manage a regulated activity with the Commission. The role of registration inspector is to provide assurance that providers and registered managers can manage the regulated activities and meet the regulations. It is vital to be able to be confident in forming a judgement with the information you are able to collate.

Registration inspectors bring their knowledge and experience of registering services to make professional judgements, supported by evidence, of applications for registration. They do this in the light of the CQC expectations of quality and our approach to inspection.

What you will bring…

You will bring Health and Social Care expertise, experience and passion to CQC.

In particular we are looking for previous experience working in a health, social care, NHS or regulatory environment or related fields.

We are also looking for significant experience of assessment/regulation and managing provider regulatory risk.

Your strong communication and interpersonal skills will set you apart from others, with an ability to work collaboratively with others and engage with both internal and external stakeholders building strong professional relationships.

You’ll bring with you an eye for detail and good analytical skills, with a track record of sharing best practice and driving innovation and improvement into everything you do.

Skills in information gathering, data analysis and report writing.

Experience of the provision of regulated activities.

The CQC Values of Excellence, Caring, Integrity and Teamwork will be at the heart of everything you do.

We have an urgent need to fill current vacancies and therefore we will be shortlisting and assessing as we go. We encourage you to submit your application as early as possible rather than waiting for the closing date to approach.

A series of drop in sessions will take place to discuss the role and answer questions.  These will be via Teams.  To be booked onto one of these sessions please contact Sarah Buckingham, Registration Manager at sarah.buckingham@cqc.org.uk

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Accountabilities:

Delivering all elements of registration assessment, formulating judgements, making recommendations in relation to:
      – The registration of new providers and/or managers
      – The varying of any conditions of registration
      – The cancelling of any applications by providers and/or managers.
      – Unregistered providers.
      – To contribute to and ensure the register is maintained at all times
Delivers individual workload as well as working flexibly as part of a team, undertaking tasks as required.
Ensures appropriate agreed methodologies are followed.
Updates the relevant systems to ensure records are maintained and an audit trail is recorded.
Uses autonomy appropriately to assure safety and quality of regulated providers.
Collation, scrutiny and analysis of background and supporting information to determine likely compliance or non-compliance by applicants with regulations at the point of registration (including complex cases and those covering corporate providers).
Keeping and maintaining robust audit trails (within CQC’s records document management policies) that support judgements made on registration applications, unregistered provision and on any refusals.
Building positive and open internal and external stakeholder communication throughout the registration process.
Making recommendations and judgements in keeping with CQC methodology and in line with the scope of registration, locations guidance, judgment framework and the Guidance about Compliance.
Prioritising and scheduling work that take into account ongoing discussions with line managers and applying knowledge of applicants’ timescales and other known risks.
Information exchange with the Inspection Teams and proactively alerting colleagues to risks.
Close liaison with Inspection teams, Mental Health Act Commissioners, Pharmacy Inspectors, Legal Advisors and any other specialists to inform registration judgements.
Delivery of the current and relevant Key Performance Indicators for registration, and accountability for progress on all applications.
Making professional judgements and using autonomy appropriately to assure safety and quality to protect service users.
Promoting and adhering to information management policies and procedures.
Actively contributes to Performance Development Reviews and completes the required documentation.
Maintains an understanding and awareness of CQC policies and procedures and ensures these are reflected in everyday practices.
Attends and contributes to all relevant meetings as appropriate to the role.
Attends mandatory and other training as required to support individual development.
Encourages a culture that values openness, honesty, rigour and challenge to embed the CQC values and behaviours.
Raises awareness and improves practice in respect of Equality and Diversity; challenges discrimination and promotes human rights in the workplace; internally for CQC and externally for people who use services.

Knowledge, skills and experience
Experience of working in a Health and/or Social Care background.
Experience of the provision of regulated activities (e.g. in a health or social care environment where judgement needs to be exercised).
Experience of operating in a professional autonomous and risk based decision-making environment.
Experience of using analytical information and robust evidence to inform decisions against a risk-based methodology and evidence gathering and synthesis.
Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.
Experience of working in a responsive, flexible and targeted way and able to work remotely.
IT literate with a thorough understanding of Microsoft Office packages and experience of using customer relationship management software.
Experience of articulating coherent rationales for action, based upon robust, corroborated evidence.
Experience of meeting KPI’s and working in an environment where work is produced within timescales.
Knowledge of the Health and Social Care Act 2012  and associated Regulations (desirable).
As this role is regional and also part of the wider national registration team, travelling long distances and working away from a home base may be required.

Specific Knowledge, Skills and Experience:

Previous experience of working in health, social care, NHS or regulatory environment or related fields.
Significant experience of regulation and managing provider regulatory risk.
Good analytical skills, able to draw appropriate meaning from data and insight across a range of sources to determine action.
Understanding of how to translate regulatory policy into operational reality.
Experience of working collaboratively across a number of disciplines and in partnership with others to drive improvement and innovation.
Ensures a “one-CQC” approach to data collection, using technology in line with guidance to deliver regulatory processes.
Skills and experience in operational risk management within CQC or another relevant organisation.
Experience of stakeholder engagement both internally and externally such as with health and care users, user groups and user organisations, care providers, provider networks and trade associations, professional regulators, local authorities and integrated care systems.
Cross-sector expertise.
Experience of data driven regulation health and social care systems.
Excellent communication, interpersonal and presentation skills.
Analytical capability using internal and external data and insight to drive decision making and quality improvements.
Experience of sharing best practice and driving innovation and improvement.
Experience of assurance and quality management.

Please note this role is subject to a satisfactory DBS check. 

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk 

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

• What we can offer you…

  Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

  We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.  

  We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

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Job contact :

• Name : Recruitment Team
• Email : recruitment@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk