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Civil Service Pension with an average employer contribution of 27%
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About the job
Job summary
The Employment Agency Standards Inspectorate is one of the three government enforcement bodies that regulate the labour market. Specifically, EAS has regulatory responsibility for the growing recruitment sector in Great Britain.
We are a professional and hardworking team and are pleased to be recruiting for 6 Inspectors in Salford for a new team, 5 inspectors to join the existing Birmingham Team, 3 inspectors to join the existing Cardiff Team and 1 Inspector to join the existing London Team.
Are you a self-starter with strong customer service skills who is comfortable speaking to workers, businesses and stakeholders alike both face to face and on the telephone? This is a great opportunity for someone who is comfortable learning complex information and imparting their knowledge to protect workers and support businesses.
The role gives great opportunity for travel around the country and to work across the enforcement landscape with partner organisations.
Job description
- Conduct investigations into complaints about the conduct of employment in accordance with EAS guidance and policies.
- Participate in targeted inspections during EAS planned operations (in geographical locations or sectors).
- Plan, prioritise and manage time and resources to deliver an effective and efficient service.
- Analyse, review, examine all information and make informed decisions on compliance with the law and apply the legislation to individual cases.
- Prepare clear and constructive Warning Letters and guidance to agencies, produce reports on all cases investigated, update complainants on the progress or closure of their complaint.
- Ensure that records of investigations and inspections are maintained accurately and entered on to the EAS case management systems.
- Raise the profile of EAS role and functions to external bodies and partners.
- Respond to complaints and engage with agencies to resolve issues.
- Provide advice and guidance to individuals.
- Gather evidence from witnesses to support Lawyers & Senior Management Team on serious non-compliance cases, to consider prosecution or prohibition.
- Support Senior Management Team by collating evidence for court hearings (prosecution) or Employment Tribunal (prohibition) hearings in relation to EAS casework and potentially giving evidence.
- Confidently engage with a range of stakeholders including business owners, trade bodies,workers and other law enforcement bodies.
There are 15 available roles. This equates to 6 for Salford, 3 for Cardiff, 5 for Birmingham and 1 for London.
Person specification
Essential Criteria
- Ability to work collaboratively with colleagues and partners.
- Ability to communicate with a wide range of people both sensitively and robustly.
- Strong Written & Verbal communication skills.
- An understanding of the importance of Equality and Diversity issues.
- The role requires extensive travel with potential overnight stays depending on operational need.
Desirable Criteria
- Ability to interpret and apply regulations or complex information from diverse sources.
- Experience of complaint handling, investigations or casework management.
- Full current driving license.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£6,928 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities
Please refer to the attached candidate pack for further information on our benefits.
Things you need to know
Selection process details
Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.
Please ensure that you check your emails regularly as all updates from us will be sent to you this way.
To apply for this post, you will be asked to complete the following as part of the online application:
- A CV setting out your career history, with key responsibilities and achievements. Provide employment history that relates to the essential criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages.
- A Personal Statement explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential criteria.
It is likely that the sift will take place 1-2 weeks after the closing date and interviews 3-5 weeks after the closing date though this is subject to change.
In the event of a large number of applicants, an initial short sift will be conducted on the Personal Statement only. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Reasonable Adjustments
We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment:
Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process.
Alternatively contact the Government Recruitment Service at DBTrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Candidate Support
You may want to join a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.
Please see attached Candidate Pack for further information on: Diversity and Inclusion; Benefits; Learning and Development; Working Patterns and what we deliver as a department.
Further Information:
- A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve Lists will be for each location and appointments made in merit order based on location preferences.
- Any move to the Department for Business and Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments.
- The Department will not consider sponsoring a visa or issuing a Certificate of Sponsorship. We are unable to offer advice on any Visa and Immigration cases.
- New entrants are expected to join on the minimum of the pay band.
- Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty. Any applicant who has details held on the IFD will be refused employment.
- A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
- Terms and Conditions are attached. Please take time to read the document to determine how these may affect you.
- Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Colin Rowlands
- Email : Colin.Rowlands@businessandtrade.gov.uk
Recruitment team
- Email : dbtrecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: Resourcing@businessandtrade.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints
