Senior Evidence & Insights Analyst


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Details

Reference number

312387

Salary

£38,764 – £45,897
A
Civil Service Pension with an average employer contribution of 27%

Job grade

Other

Contract type

Permanent

Business area

CCFW – Policy – Policy & Researh

Type of role

Analytical
Customer Insight
Market Research
Policy
Project Delivery
Social Research
Statistics

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Birmingham or Cardiff with blended working pattern

Job summary

We currently have an exciting opportunity for a Senior Evidence and Insights Analyst to join our organisation. CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.

 

Reporting to the Head of Evidence and Insights, the Senior Evidence and Insights Analyst is responsible for leading on the analysis and interpretation of data for CCW and providing direction to the Evidence and Insights Data Analysts.  The Senior Evidence and Insights Analyst will be responsible for the collation, analysis and quality assurance of CCWs data, drawing together insight to inform operational and policy decisions.  They will be responsible for ensuring that the data CCW holds is accurate and that it can be accessed by everyone in CCW through Power BI dashboards (which may be made external at a future date).

 

The Senior Evidence and Insights Analyst will also be responsible for the production of CCW’s annual household and business customer complaints reports which are published on our website, and for conducting assessments of water companies’ complaints handling to ensure that they are reporting in line with the complaints guidance.

 

The successful candidate will be able to use their proven technical and analytical skills and their solid organisational skills, including multitasking and time-management in order to deliver our mission to ensure people are well-informed, treated fairly and have confidence in their water services.

In exchange, we’ll offer you the chance to work in a rapidly changing, dynamic organisation and receive attractive benefits including a Civil Service pension and flexible working options.

 

To apply please send

  1. A completed Personal Details form.
  2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in the person specification and the job description.
  3. A personal statement outlining, how you meet the published essential criteria in the person specification which must be no more than 2 sides of A4.

 

Please submit applications by email to recruitment@ccwater.org.uk. The closing date for completed applications is 24 September 2023.

Full details and essential criteria for the role can be found in the Information for Applicants.

Job description

Reporting to the Head of Evidence and Insights, the Senior Evidence and Insights Analyst is responsible for leading on the analysis and interpretation of data for CCW and providing direction to the Evidence and Insights Data Analysts. 

 The Senior Evidence and Insights Analyst will be responsible for the collation, analysis and quality assurance of CCWs data, drawing together insight to inform operational and policy decisions.  They will be responsible for ensuring that the data CCW holds is accurate and that it can be accessed by everyone in CCW through Power BI dashboards (which may be made external at a future date).

 The Senior Evidence and Insights Analyst will also be responsible for the production of CCW’s annual household and business customer complaints reports which are published on our website, and for conducting assessments of water companies’ complaints handling to ensure that they are reporting in line with the complaints guidance.

Provide analytical direction as part of the Evidence and Insights Teams to deliver CCW’s Forward Work Programme, campaigns and strategic objectives.

 

Lead in the collection, collation and analysis of data from across CCW, water services providers and third party organisations where appropriate – ensuring the ongoing quality of the data and how it is interpreted and presented.

Be both accountable and responsible for the overall quality assurance of the data that CCW holds and publishes, understanding that incorrect data can have significant impact on CCW’s reputation and undermine any policy positions that the organisation takes.

Analyse CCW data, as well as that submitted by companies and other third parties, or collected through research or social media listening to produce reports for internal and external use (under the direction of the Head of Evidence and Insights)

Use problem solving skills to ensure that any analysis of CCW data is robust.

Lead in the production of CCW’s annual household and non-household complaints reports

Undertake assessments to ensure that water companies are adhering to the complaints guidance and to identify and share best practice

Develop and maintain internal and external dashboards to ensure the needs of the organisation, customers and stakeholders are met.  Dashboards must enable self-service use by the business.

Identify trends in data using associated software to derive key insight, including the identification of areas for improvement or concerns and root cause of issues to feed into Policy and Research.

Provide insight and analytical expertise to inform the strategic work of CCW, including identification of gaps in organisational knowledge and reporting to the Board on various work streams and projects

Responsible for the development and maintenance of databases containing information held by CCW originating from research, quarterly returns, complaints and or other areas and  ensuring the templates are fit for purpose and that the data is quality assured.

Ensure that data is accessible to people at CCW. 

Lead on ensuring that CCW has processes in place that adhere to Government Functional Standards in relation to data analysis and responsibility to ensure that CCW follows internal controls in relation to how data is managed..

Attend major workshops and meetings with Senior key stakeholders to present and discuss CCWs evidence and insights.

Represent CCW in the media on matters relating to the data that we publish.

Person specification

Person Specification – Senior Evidence and Insights Analyst

 

 

 

Attributes and qualities required

Essential criteria

Desirable criteria

 

Attainments

1.    Standard of general education

2.    Professional / technical education

3.    Specialised training

4.    Work experience

 

 

 

 

 

·      Extensive experience in using advanced features of Excel including linking data across multiple workbooks, statistical functions, VLOOKUPs, and pivot tables 

·      Experience in data modelling and developing dashboards in PowerBI

·      Experience in using data visualisation to convey insight.

·      Demonstrable experience of successful project management

·      Have a working knowledge of customer service processes and best practices or policy development.

·      Experience of working at middle management and providing advice and guidance to other members of the team.

·      Demonstrable experience in working with large and complex data sets, including defining, extracting, analysing

·      Experience in using data to make decisions / drive strategy

·      Competent in using SQL to retrieve, manipulate and aggregate data from various databases and sources.

 

·      Experience working in the water sector

·      Experience of horizon scanning

·      Familiarity with customer feedback collection tools and methodologies.

·      Experience of dealing with National Media or training within this area

·         Experience of SQL and/or DAX

 

 

Attitudes/

disposition

 

1.      Management/ Leadership

2.      Reliability

3.      Decision making

4.      Problem solving

5.      Flexibility

6.      Team working

 

 

 

·      A team player with a proactive approach

·      Strong organisational skills with the ability to manage multiple projects simultaneously.

·      Strong communication and presentation skills with the ability to explain complex data and insights to a non-technical audience.

·      Ability to draw multiple pieces of data together to gain insight. 

·      The ability to lead others, by providing clear support and direction in projects, problem solving and translating strategic objectives into action plans

·      Analytical curiosity and inquisitive nature to explore the art of the possible.

·      Ability to work on own initiative and without regular supervision

·      Ability to think creatively to solve problems

·      Encompasses the attributes set out in CCWs Leadership Charter and Values.

 

 

Special skills and aptitudes

1.    Oral communication

2.    Written communication

3.    Numerical

4.    Interpersonal

·         Ability to effectively communicate at all organisational levels and across different stakeholder groups

·         Ability to understand and interpret performance data and apply it in a robust way to identify areas for improvement

·         Clear and concise written communication, identifying and setting out key points

·         An innovator – bringing fresh ideas, seeking continuous improvement

·         Uphold and demonstrate the CCW values

 

 

 

Other criteria

 

·         Willing to work flexibly, including rare ad-hoc out of hours, as necessary

·         Willingness to travel within England & Wales

 

Alongside your salary of £38,764, Consumer Council for Water contributes
£10,466 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.
Annual leave entitlement starting at 25 days rising by one annually to a maximum of 30 days, plus 10.5 Bank Holidays and Privilege leave.

Benefits include Civil Service Pension, Flexible Working Options, Travel Season Ticket Loans, Bicycle Loans, Free access to Health Assured and much more.

Selection process details

For full details of how to apply please go to 

Senior Evidence & Insights Analyst – CCW

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Human Resources on 07918607807 or 07918607867
  • Email : recruitment@ccwater.org.uk
  • Telephone : 07918607807

Recruitment team

  • Email : recruitment@ccwater.org.uk

Further information

www.ccw.org.uk

Attachments

MOD-PRJ-23193- CCW – Senior Evidence & Insights analyst – E – REV – v1 Opens in new window (pdf, 1581kB)
MOD-PRJ-23193 – CCW – Senior Evidence & Insights analyst – W – REV – v1 Opens in new window (pdf, 1562kB)
Personal Details Form – SE&IA Opens in new window (doc, 114kB)
Personal Details Form – Senior Evidence & Insights Analyst (Welsh) Opens in new window (doc, 130kB)
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