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Civil Service Pension with an average employer contribution of 27%
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Governance
Health Professionals
Medical
Project Delivery
Strategy
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About the job
Job summary
We are currently looking for an experienced Group Operations Manager to join our Safety & Surveillance Team within the Business Support Function.
This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas. We are currently implementing a flexible, hybrid way of working, with a minimum of 4 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 8 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The Safety and Surveillance Group brings together into a single integrated structure expertise on the safety of all medical products with enforcement capabilities. These functions are supported by the Agencys data and evidence generating capabilities, complementing our signal generating abilities.
Against this background and the drive to improve treatment availability for patients, safety remains at the heart of all our decision making across the product life cycle. The central mission of the Safety & Surveillance portfolio is to protect the public by appropriately identifying, assessing and managing the risks associated with medical products. In every aspect of this work, we harness the best science, technology, information and professional practice to protect patients in new and impactful ways.
The Group Operations Manager leads and manages the business support unit, which provides a range of services to the Chief Safety Officer, Safety and Surveillance Senior Leadership Team and wider functions. The role requires substantial programme and project management expertise, strong communication / influencing skills, and line management capabilities.
Job description
Whats the role?
This role is reporting directly to the Chief Safety Officer, the Group Operations Manager provides comprehensive operational support to the Safety and Surveillance Group and works with the Senior Leadership Team to ensure strategic priorities are delivered.
The post holder must have the ability and confidence to lead and drive operational activity, including identifying areas for improvement and efficiency/resource savings and will be a proactive and capable team player who has experience of balancing a range of tasks and rapid problem solving to ensure the effective running of an office.
Key responsibilities:
Provide full support to the Chief Safety Officer in the development of policy and strategy, alongside overseeing the efficient handling / response of commissions coming into her office
Work with the Senior Leadership Team and their functions to ensure successful delivery of the Groups strategic and operational priorities, inc. establishing a central portfolio of activities underpinned by the periodic update of relevant project documentation and Key Performance Indicators
Manage the governance and secretariat arrangements for the Senior Leadership Team and key internal / external meetings, ensuring accurate record-keeping and tracking of actions to completion
Oversee the co-ordinated update of Group policies and procedures and identify where management changes are required – working with functions to design and implement new standards, systems and procedures – and ensure these are communicated effectively to stakeholders
Provide effective leadership and management to the Business support team, to develop staff in line with the Agencys people and HR strategies and build and inclusive culture of high and continuous performance.
Person specification
Who are we looking for?
Our successful candidate will:
Behaviours: ability to demonstrate Seeing the Bigger Picture, Leadership, Communicating & Influencing, and Delivering at Pace
Experience:
Substantial programme / project management experience with excellent organisational skills and the ability to prioritise extensive demands.
Excellent presentation and communication/influencing skills with the ability to concisely communicate information to different audiences to enable successful delivery through others
Excellent writing is required for preparing briefing, independently writing formal reports, gathering information across a range of stakeholders and providing information on complex / technical matters.
Technical:
Degree or equivalent qualification / experience.
Recognised programme / project management qualification.
If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk
Benefits
£15,215 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
- Privilege Leave: 1 day
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
- Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP’s Pension Service Centre directly on 0300 123 6666
- Flexible working to ensure staff maintain a healthy work-life balance
- Interest free season ticket loan or bike loan
- Employee Assistance Services and access to the Civil Service Benevolent Fund
- Eligibility to join the Civil Service Motoring Association (CSMA)
- Variety of staff and Civil Service clubs
- On-going learning and development
Things you need to know
Selection process details
The selection process:
We use the Civil Service Success Profiles to assess our candidates, find out more here.
- A statement of suitability demonstrating how you meet the person specification. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please ensure not to include any personal identifying information on your supporting information.
- Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
- Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers and the statement of suitability provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
Closing date: Sunday 3rd December 2023
Interview date: Friday 15th December 2023
If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.
In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk
Civil Service Commission
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : The Resourcing Team
- Email : Careers@mhra.gov.uk
Recruitment team
- Email : Careers@mhra.gov.uk
Further information
